- Introduction
First National Real Estate Robina (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us, including when you attend inspections, make enquiries, or use our website.
By providing your personal information to us, you consent to its handling in accordance with this Privacy Policy.
- What personal information we collect
The types of personal information we may collect include:
- your name, phone number, email address, and postal address
- information relating to property enquiries, applications, or transactions
- identification details where required by law
- attendance information for inspections, open homes, and auctions
- information you provide through forms, emails, phone calls, or our website
- preferences and communication history
- information about your interactions with our digital platforms
We only collect information that is reasonably necessary for our business activities.
- How we collect personal information
We may collect personal information:
- when you attend open homes, inspections, or auctions
- when you contact us via phone, email, online forms, or in person
- through our website, digital check in systems, or third party platforms
- from publicly available sources
- from service providers assisting us with marketing, communication, or property services
- when you apply for a rental property or submit an offer to purchase
Where reasonable, we collect information directly from you. If we collect information from another source, we will take reasonable steps to notify you.
- Why we collect and use your information
We collect, use, and store personal information for purposes including:
- registering attendance at inspections and auctions
- communicating with you about properties, enquiries, or services
- providing real estate, marketing, leasing, and sales services
- verifying identity and ensuring safety and security at inspections
- maintaining accurate business, administrative, and compliance records
- meeting our legal and regulatory obligations, including under the Property Occupations Act 2014 (Qld)
- improving our services and customer experience
If you choose not to provide certain information, we may be unable to offer some services or grant access to inspections.
- Disclosure of personal information
We may disclose your personal information to:
- property owners and landlords
- our employees, contractors, and service providers
- marketing, technology, and communication providers
- other members of the First National Real Estate network
- government agencies or regulators where required by law
- professional advisers such as auditors, insurers, or legal representatives
We do not sell personal information.
Overseas disclosure Some of our service providers may store or process information overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.
- Website analytics, cookies & tracking
When you visit our website, we may collect information such as:
- your IP address
- browser type and device information
- pages visited and time spent on our site
- interactions with forms or digital tools
We may use cookies, analytics tools, and tracking technologies to improve website performance and user experience. You can adjust your browser settings to refuse cookies, although this may affect functionality.
- Direct marketing
We may use your personal information to send you marketing communications about properties, services, or events that may be of interest to you.
You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
- Data security
We take reasonable steps to protect personal information from:
- misuse
- interference
- loss
- unauthorised access
- modification
- disclosure
This includes physical, electronic, and procedural safeguards.
- Data retention
We retain personal information only for as long as it is needed for the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or permanently de identify it, unless we are legally required to retain it for a longer period (for example, for taxation, audit, compliance, or record keeping obligations).
- Access and correction
You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.
We will respond within a reasonable timeframe and in accordance with the Privacy Act.
Requests can be made using the contact details below.
- Complaints
If you have a privacy concern or wish to make a complaint, please contact us. We will investigate your complaint and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with the effective date noted at the top of the page.
- Contact us
First National Real Estate Robina Shop 12b, 361 Robina Parkway, Robina QLD 4226 (07) 5562 1411 sales@firstnational.com.au